Refund policy
You may return eligible items within 30 days of the delivery date.
Return requests initiated after 30 days may be declined or issued as store credit at our discretion.
To be eligible for a refund, leather goods must be:
Unused and unworn, with no scuffs, creases, sole wear, stretching, or odor.
Free of alterations, resizing, conditioning products, dye, or third-party repairs.
Returned with all original tags, dust bags, boxes, and included accessories.
Returned in original or equivalent protective packaging. Boots must be shipped inside a protective outer box, not with a label applied directly to the product box.
Final sale and clearance items, where marked. Gift cards. Custom, personalized, monogrammed, or made-to-order pieces. Items showing wear, damage, or modification after delivery. Items returned without prior authorization are non refundable items.
How to Return an Item.
Request authorization. Contact us with your order number and the items you wish to return.
Receive instructions. We will confirm eligibility and send a return authorization along with the return address and, where applicable, a prepaid label.
Pack the item. Include all original packaging and accessories, and place the item inside a protective outer carton.
Ship the return. Send it within 7 days of receiving authorization and keep your tracking number.
We inspect returns within 3–5 business days of arrival.
Approved refunds are issued to the original payment method.
We cover return shipping when the item arrived damaged, defective, or incorrect.
The customer covers return shipping for change-of-mind returns, sizing exchanges, and unwanted gifts. If we provide a prepaid label for convenience, the label cost may be deducted from the refund.
Original shipping charges, where paid, are non-refundable except on damaged, defective, or incorrect items.
Risk of loss remains with the customer until the return is received. We recommend tracked, insured shipping.
Refunds are issued to the original payment method only.
Once approved, refunds are submitted within 2 business days, and typically appear in 5–10 business days depending on your bank or card issuer.
Refunds cover the item price plus applicable sales tax, less any return shipping deducted as described above.
If a free-shipping threshold no longer applies after a partial return, the original shipping cost may be deducted.
Declined returns are shipped back at the customer's expense or held 30 days pending instructions.
The fastest route is to return the original item for a refund and place a new order for the size or style you want.
Direct exchanges may be offered subject to availability.
Damaged, Defective & Incorrect Items
Report within 7 days of delivery with photographs of the item, tags, and packaging.
We will arrange a prepaid return and provide a replacement or full refund, including original shipping.
This policy does not limit any rights or remedies available to you under applicable state or federal consumer protection law.
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